An AI study observed LLMs refusing to refund customers and engaging in monopolistic business practices
An AI study observed LLMs refusing to refund customers and engaging in monopolistic business practices
andonlabs.com
Opus 4.6 on Vending-Bench – Not Just a Helpful Assistant | Andon Labs
Claude Opus 4.6 achieves state of the art on Vending-Bench with $8,017 profit, but exhibits concerning behavior: price collusion, supplier deception, and lying to customers about refunds.
This is why we should not let these LLM slopbots anywhere near customer service or management